A subscription covers your Hub, rather than charging each member separately. Our current annual plans are:

Family Hub — $59 per year: 15 GB of storage and up to 75 Hub members. Harbor backups are available to purchase separately.

Extended Hub — $89 per year: 30 GB of storage and up to 350 Hub members. Includes Harbor backups twice a year.

Premium Hub — $119 per year: 60 GB of storage and unlimited Hub members. Includes monthly Harbor backups.

All three plans support photo and video uploads. Subscriptions renew annually. You can review the available plans when signing up or in your Hub's subscription settings.

Yes. Choose Videos in your Hub, then use the add option to upload a video from your device. The upload form shows the maximum file size for your plan. Videos count toward your Hub's shared storage allowance.

If you are a Hub administrator, open Manage Hub and find the member in the member list. Use the Admin column to grant or remove administrator access.

Administrators can manage membership and other members' content, so assign this role only to people you trust.

Use the account recovery page to request help signing in. If you no longer have access to the email address associated with your account, contact support.

Contact support for help canceling your Hub subscription. Leaving a Hub does not cancel its subscription.

New Hub subscriptions include a 75-day money-back guarantee, subject to the eligibility requirements and backup-related exclusions in our terms of service. Please review those terms before requesting a refund.

Open the item's action menu to see the options available to you. You can edit your own content and delete it if it has no replies. Hub administrators can edit or delete content from other members of the same Hub.

Once someone has replied, members who are not administrators cannot delete the original item. This helps prevent other members' replies from being removed along with it. Ask a Hub administrator if you need help removing a conversation.

To leave a Hub, open Edit Account, select Preferences, and find the Hub in your membership list. Choose Delete Membership to leave the Hub. You will need a new invitation if you want to rejoin.

If you administer the Hub, arrange for another member to take over before you leave. Leaving does not delete the Hub or its shared history. For help closing a Hub or requesting permanent deletion, contact support.

Basic HTML formatting is supported, including links, emphasis, paragraphs, and quotations. For security, unsupported markup and scripts are filtered out. Keep formatting simple, and contact support if a supported format does not display as expected.

Yes. Copy the video's embed code from YouTube or Vimeo and paste it into your post. The video must allow embedding, and the provider's privacy settings may affect who can watch it.

Embedded videos remain hosted by the provider. They may become unavailable if the owner removes the video or changes its settings.

First, confirm that you are using the correct account details and that your browser allows cookies for this site. If the problem continues, try a private browsing window or clear this site's cookies and stored data, then sign in again. Clearing site data will sign you out and may reset saved preferences.

If you still need help, contact support with your browser name and a description of what happens. Do not send your password.